Full disclosure in travel ads came too late for me
>By S M Ong
FROM Nov 1 onwards, travel agencies are required by the Advertising Standards Authority of Singapore to disclose the full cost of travel in their advertisements.
And not a moment soon, but about a week too late because I had already booked my first family vacation last Sunday - under great duress.
You see, I have a sister studying in Seoul. So I thought, hey, why not take the kids to visit their aunt in Korea this school holiday?
So I searched the newspapers for the best travel deal. My budget was $1K per person for my family of four - that was how naive I was.
I saw this huge ad for a Chan Brothers event at Suntec City, offering a number of Korea tour packages for under $900, right within my budget.
Except the price of the tour I was interested in was listed as "from $868", which meant the actual price would be more. How much more? Who knew?
But I figured I had enough wriggle room in my budget to cover the difference.
My one concern was that the price in the ad was crossed out. What the hell did that mean?
But if the purpose of the ad was to get people to attend the event, it worked. Because that was exactly what I did - along with thousands of others.
Recession? What recession?
Because of the crowd, my first instinct was to say forget it and go do some shopping at the Suntec City Mall with the inflation-beating Snip & Save coupons from this very paper you're reading.
But then I rationalised that since I was already there, I might as well just wait for my turn to speak to an agent. Besides, I had a mission to accomplish and I couldn't let the family down.
It took almost exactly an hour before I was able to sit in front of an agent and wearily ask how much the $868 tour package would cost for two adults and two children.
The agent looked up some figures, did some sums and showed me the total price on her calculator: $5,328.
Oh. My. God.
I just wanted to curl up in a foetal position and cry mummy.
The amount was way beyond my budget and then some. It was nowhere near $868 per person.
I should've just gone shopping.
But I had already wasted an hour waiting. I was tired, worn down and now reeling from the biggest sticker shock of my life.
I simply didn't have the strength to say no.
Why couldn't my sister have just gone to study in JB?
This article was first published in The New Paper on Nov 2, 2008.