MY WIFE and I were returning to Singapore from Shanghai on SQ 833 on Nov 19.

The flight was supposed to depart from Pudong Airport at 4.20pm but was delayed by over an hour due to traffic congestion, as reported by the captain.

After a long wait, the plane eventually took off at 5.55pm.

I thought the nightmare was over but next came problems with the inflight entertainment system.

It skipped, making it impossible to watch and listen to programmes.

I reported the problem to the stewardess and her supervisor, whomentioned that they needed to reset and restart the system.

Despite a reset, the problem persisted, and the supervisor kept apologising to passengers for the breakdown.

I would like to ask Singapore Airlines (SIA) whether routine checks of the inflight entertainment system are done before take-off.

Or was the problem already there when the plane landed in Shanghai, to be fixed only after it arrived in Singapore?

I paid a lot for the flight and was looking forward to enjoying the inflight entertainment, but was disappointed.

It was made worse by the fact that I could not sleep during the flight.

We were given a passport holder by SIA after alighting, but I already have a better one.

Could SIA let me know how I would be compensated for the unpleasant experience?

Mr Kwang Cheok Sen

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