I REFER to the letter, "Flight spoilt by entertainment-system problems" (my paper, Dec 19) by Mr Kwang Cheok Sen.
I was recently on a Singapore Airlines (SIA) flight. It was similarly delayed, and the in-flight entertainment system hanged.
I reported the problem to the air stewardess, who reset the system.
After the reset, the system worked without a glitch. As for the delay in take-off, it happens sometimes.
My family and I have always held SIA in high regard, and I believe the technical problem was unexpected.
I understand that many passengers who cannot sleep during a flight, like Mr Kwang, depend on the in-flight entertainment system to kill time.
But it is ridiculous to blame the airline when one is unable to fall asleep.
As stated in his letter, the staff did what they could to alleviate the problem, and apologised for being unable to fix it.
Is a sincere apology not enough?
Mr Michael Lim
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