PETALING JAYA, MALAYSIA: AirAsia is building an integrated call centre to handle problems faced by customers at all its destinations.

The carrier said the call centre would link the low cost airline's operations in Malaysia, Thailand, Indonesia, Australia, Brunei, Cambodia, China, India, Laos, Myanmar, the Philippines, Singapore, Vietnam and Britain.

Based in Kuala Lumpur, the centre would enable AirAsia to better respond to the more than 15,000 calls it receives daily.

It will become fully operational on Feb 15.

AirAsia's chief executive officer Datuk Tony Fernandes has appealed to the public not to use its call centre for the next six weeks.

He said customers would experience difficulty getting through to the centre during the migration process from the current to the new system.

"We sincerely apologise for the frustrations caused by our call centre congestions.

"You will have a whole new experience with our new international call centre when it's up and running" he said.

Fernandes advised customers to refer to the airline's website to perform any necessary tasks or transactions.