Mr Paul Alexander Zhuravlev
I HAD an unfortunate experience on Jetstar Flight 3K530 from Kuching to Singapore last Monday.
I was flying with my wife and a two-month-old breast-fed baby.
We had bought tickets online, including an infant ticket, which was about half the price of an adult ticket.
At the ticketing counter in Kuching, we requested a seat in the first row of the section, so that we could have more room to nurse the baby and to avoid disturbing other passengers.
The ticketing agent said that those seats were more expensive, even though we had flown from Singapore to Kuching in similar seats at no extra charge.
There was no Jetstar representative in Kuching and we were advised to talk to the cabin crew instead.
We did so and the crew asked the chief pilot if we could have the first-row seats, none of which were occupied.
He said "no" and added that we had to pay extra for them. I was under the impression that buying an infant ticket qualified us for some special treatment.
As I understand it, many other airlines allow breast-fed babies to fly for free if they do not require a separate seat.
I did not pay extra cash for the short flight and all six first-row seats were left empty.
I hope Jetstar would be able to provide an explanation for the service I received.
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