I REFER to the letter by Ms Tan Ai Ching, Serene (my paper, Jan 23).

We apologise for Ms Tan's unpleasant experience. We have looked into this issue following her feedback.

Demand for The Straits Times was higher than usual during Ms Tan's flight, and our crew, therefore, asked customers who were travelling together to share copies.

We have stressed the need for our cabin crew staff to be mindful of the manner in which they communicate with our customers.

I would like to assure Ms Tan that no offence was meant.

Mr William Koh
Divisional Vice-President,
Cabin Crew Operations
Singapore Airlines