I REFER to Monday's letter by Ms Karen Wilkinson, 'Pregnant but SIA has no room for empathy'.

While we are sympathetic to Ms Wilkinson's situation, there are a limited number of bulkhead seats on each flight, and priority for these seats is given to customers travelling with infants less than two years of age, as only these seats can accommodate bassinets.

For the rest of our customers, while a request may be submitted for bulkhead seats, these seats will be made available only on a first-come, first-served basis after ascertaining that there are no other customers travelling with infants.

We seek Ms Wilkinson's understanding on the rationale behind this policy.

Our customer affairs representative has since called her to clarify matters.

Xavier Lim
Divisional Vice-President,
Customer Contact Centres
Singapore Airlines

This forum letter was first published in The Straits Times.

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