I refer to last Sunday's report, "After falling in rankings, Changi Airport cleans up its act".

I have always found it difficult to get Changi Airport's ground support staff to help take my wheelchair to the aerobridge upon my arrival at the airport.

However, I do not have trouble getting similar requests met at airports in Hong Kong and Bangkok.

I also find that toilets for the disabled at Changi's Terminal 1 are inadequate for wheelchair-bound users.

The cubicles are not designed for barrier-free access. For instance, the support bars are placed in an awkward position and joined to the floor.

As a result, they hinder the turning of one's wheelchair inside the cubicle. The support bars around the basins also hinder wheelchair users.

I hope the fall in Changi Airport's rankings in the global survey will serve as a wake-up call for the Civil Aviation Authority of Singapore (CAAS). Cleanliness is just one part of it.

The CAAS should look into other important areas, such as service and user-friendly facilities.

Tam Ah Hock

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