Six months to get off list
After that, a retailer can be put on STB's errant list again. if it receives three validated complaints within three months. -TNP
AN errant retailer will continue to be on the list for another three months if it receives another validated complaint against it while on the blacklist.
A retailer who has been removed from the list after six months can be listed again if it receives three validated complaints within three months.
Since the list started in 2003, 17 retailers have been listed and subsequently removed.
STB will ask repeat offenders to enter into a voluntary compliance agreement. By signing the agreement, the retailer agrees not to engage in unfair practices.
If the retailer refuses to sign the agreement, or has signed it but still continues with unfair practices, the STB can take an injunction against the retailer which legally stops the retailer from engaging in unfair practices.
If it is again found guilty of those practices, it will be held in contempt of court and penalties include jail terms and fines.
To date, the STB has succeeded in getting two retailers to sign such an agreement.
This article was first published in The New Paper.
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